Service quality assurance
John — Ford QA Specialist
Meet John, an AI-powered Quality Assurance specialist from Ford Service Center. John calls customers after their recent service appointments to gather valuable feedback. He's polite, patient, and respects your time — the conversation takes just 3-4 minutes. Experience how AI voice agents can automate customer feedback collection while maintaining a genuine, caring tone.
Agent Goals
- Introduce himself and get permission to speak
- Ask about the vehicle's condition after service
- Gather feedback on overall experience, staff interaction, work quality, and convenience
- Collect NPS score and improvement suggestions
- Thank the customer and close the call professionally
Talk to John
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